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Frequently Asked Questions

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Are you using sustainable or recyclable materials?

XOUNTS is committed to doing our part to offer a sustainable product. All our products meet the RoHS Directive (Restriction of Hazardous Substances Directive). The plastic in your Xounts unit contains 10 percent recycled materials. For the housing, we use ABS plastics, which are recyclable. The inner electronics of your Xounts unit, such as the circuit boards and components, can be recycled at any electronics recycling location. The packaging materials are recyclable paper, and the foam buffers are EPE, which can also be re-melted and reused at plastics recycling facilities. Check with your local waste management facility to learn your local recycling regulations.

If you still have specific questions beyond what is covered in our FAQ, reach out to us any time!

Press contact: press@xounts.com

All other questions or comments: welcome@xounts.com

Phone: +1 (951) 337-4066

Is XOUNTS Made in Germany?

The XOUNTS idea, knowledge, design, and our team are originally from Hamburg, Germany. Even the individual XOUNTS style covers are produced in a small factory in Germany. However, the production of the actual XOUNTS body with all its technical items takes place in Asia. We regularly visit our production partners there and are convinced of their advanced technical understanding.

Is there a warranty for freight damages?

Yes! We’ll take care of freight damages that occur during shipping.

What kind of warranty do you offer for XOUNTS?

XOUNTS comes with a three-year warranty against defects. We take quality very seriously and typically report less that 2% complaints on our products. Quality and perfection is our passion!

Address Changes

Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There’s no guarantee we can change it, especially once it leaves our warehouse, but we’ll do everything we can!

Will my order come in one package?

Depending on the size of your order you may receive separate packages that may possibly arrive 1~4 business days apart.

SUPPORT

Are you facing an issue?

Perhaps our tutorial videos or FAQs can help you. Alternatively, feel free to contact us:

E-Mail: hello@xounts.com

Telefon: 040/228 164 59

Would you like to contact us?

Please send us an email, and we will get back to you as soon as possible!